The following are summaries of complaints filed with the consumer protection section of the Ohio Attorney General's office.

Grieving Mother

This is how Ohio laws are. My daughter Danielle Knapp was killed on
Jan.13,2005 by a tow truck when the snatch block went through her window. The same towing company not a month later had another mishap on Rt.23, were the tow truck got away with no one in it. It was caught on tape. In 2006 we went to court for the reckless homicide charges for William Peck. That is were I found out the same tow truck company was operating under a different name and had their trucks painted and William Peck was still working for them. What is right about this?
Please let your voice be heard, it might save your life or some one else you might know or love. Danielle was my only child and this all could of been avoided if some one would of been doing their job right. If these laws would of been in place when this happened, maybe she would still be here. I miss her so much.

Grieving Mother

LaRonda Knapp

One tow — $105; Verbal insults – Free!

In August 2005, a woman from Warren, Ohio alleged that she was treated poorly by employees of a towing company when she tried to retrieve her car, which was stolen from her driveway and subsequently recovered by the police.  The woman filed her complaint with the Attorney General to inform the state of the insults, bad language and inappropriate behavior she endured when trying to retrieve her car.  She also suggested that the policy that allows city officials to select their preferred towing company be changed.

Unnecessary threats to pay an unjustified bill

A man’s car was stolen from his home in Centerville, Ohio in March 2005.  When the car was recovered and towed, the man began a long and contentious debate with the tow truck operator in Dayton to settle his bill.  After paying an agreed-to bill of $96 for the tow, the man was notified that he owed $155 more for his towing bill.  The towing company explained that if he didn’t pay his bill, they would call his employer who does business with the towing company.  With pressure from his employer who received multiple calls, the towing victim paid the bill to get his employer off his back, even though he felt they could not justify the charges.

A slippery slope of excessive charges

In December 2005, a Columbus-area woman’s car slid on the ice on an exit ramp on Interstate 270 and Morse Road in Columbus.  The police called a towing company on their preferred list and the woman asked that her car be towed to her preferred body shop.  After much delay and not knowing where her car was located for a time, the woman’s car finally reached the body shop.  In her complaint, the woman alleged that she was overcharged – more than $280 to tow her car less than 10 miles.

On the hook

In February 2006, a young man was in a two-car accident in Columbus, Ohio.  The police officer at the scene of the accident called one of the preferred towing companies and the accident victim asked the tow truck driver for an estimate on what it would cost to tow his car to a particular body shop less than a mile away.  He was quoted $90-$140.  Once the car was on the truck’s hook, the driver received a call from the towing office that the tow would cost $300.  When the accident victim told the tow truck operator that he didn’t want the tow, the tow truck operator would not release the car and said, “The car is hooked now, I can impound it if I want.”

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